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Exchange & returns

We want you to love everything you order from us, but if something isn't right, you have 14 days to return or exchange your order from the day that you recieved the order.

HOW DO I RETURN AN ITEM?

1. Fill out the return form on this page.

2. We will email you a return label as soon as your return is registrered. 

3. Deliver it to the nearest DHL delivery point or contact DHL for collection.

You have 14 days right of withdrawal from the day you have received the item. If you do not want to keep the item, you must return the item(s) before this deadline has expired.

 

Return form

PLEASE NOTE THE FOLLOWING

  • We do not stand for the return shipping cost and it will be deducted from your refund. The return shipping cost is: 12 Euro.

  • We're unable to accept returns beyond the 14 days of your receipt and anything sent to us after the 14 days may be rejected and returned back to you.

  • When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.

YOU ARE RESPONSIBLE FOR RETURNS

It is the customer's responsibility that the package reaches us. If your return concerns a complaint case, or if we have sent the wrong item, we will of course pay the return postage. If you think you have a complaint, contact us at support@woolland.com and you will be guided by our customer service.

REFUND

Once we have processed the return, the payment provider provides for a refund. The refund will be made within 7-14 business days after we have notified the customers of the refund. In the event of cancellation of a purchase due to delayed delivery from us, the same rules apply for returns.

EXCHANGE ITEMS BY SENDING TO THE ONLINE STORE

If you wish to change an item that has been purchased in our online store, it must be returned to us, and then you must place a new order for the new item that you want. You will receive a refund from the same payment provider as you used when paying for the order.

HAVE YOU RECEIVED A GIFT?

If you have received an item as a gift: Place a new order for the desired item, then note the name and order number on a sheet of paper and send it together with the item to be returned. We will credit the amount for the goods we receive against the customer's online order. If you cannot find the item you received in our online store or the item is on sale, unfortunately we cannot accept it as a return.

COMPLAINT

If an error or deficiency in an item is discovered, you must, within a reasonable time after this is discovered, notify us that you wish to claim a defect (complaint). You can report faults and defects in the products to support@woolland.com

If you, on your own initiative, take measures to remedy the deficiency beyond what may have been agreed with WoolLand, we will not pay these expenses, but compensation may be given.

All attempts at fraud will be tracked and reported to the police.

CONTACT INFORMATION

If you have any questions, please contact us: support@woolland.com