WoolLand AS works to safeguard your privacy when you use our services. We have therefore drawn up a policy for how your personal data is processed and protected.
If you have any questions regarding this statement, please contact us by email at support@woolland.com
WHAT IS PERSONAL INFORMATION?
Personal information is information that can be linked to a physical individual. This can be, for example, name, place of residence, telephone number or e-mail address. Any collection, registration, compilation, storage and disclosure of personal data is called processing of personal data.
WHO IS RESPONSIBLE FOR THE PERSONAL INFORMATION ABOUT YOU?
The person who decides what the personal data will be used for is called a data controller. When you use our services, it is WoolLand AS that is responsible for processing your personal data.
WHY DO WE COLLECT DATA?
We use cookies to make the content more personal, tailor and measure advertisements and offer a better experience when you are in our online store. Cookies are small pieces of text used to store information in browsers. Cookies are used to store and receive identifiers and other information on computers, phones and other devices
WHAT DO WE COLLECT?
We collect name, billing and delivery address, phone number, email address, payment information, social security number, IP address and data from cookies (cookies). Read more about the type of cookies we use on our website here.
Analyze
We use analysis programs to understand where the traffic to our website comes from, how the website is used, how often and how long a user is on the website, etc. These are anonymized analysis programs so we do not have the opportunity to trace this down to an individual level.
- Google Analytics
- Google Tag Manager
- Piwik
- Hotjar
Marketing
- Google double click
- Google Dynamic
- Remarketing
- Google Ads
- Facebook pixel
- NOSTO
- Sleek note
- Mailchimp
Customer service
Platforms that enable us to receive and respond to inquiries from you via email or chat.
- Zendesk
- Zopim
WHAT IS PERSONAL INFORMATION USED FOR?
- To make an agreement with you in connection with the purchase of goods from us.
- To create and manage your personal account at WoolLand.
- To process positions and returns both via our online service and our physical stores.
- To send SMS and email with delivery status.
- To be able to contact you should problems arise in connection with the delivery of your goods.
- To be able to answer questions and inform you about new or changed services.
- If you have actively consented; Use your email address to send newsletters with public inspiration, news and offers, as well as advertisements on Facebook and Instagram.
- Personalization when you are on our website and to be able to direct more relevant advertisements/products to you.
We will keep your information for as long as it is necessary to perform the above services, or for as long as the law requires us to keep it. After this, your personal data will be deleted.
WHO HAS ACCESS TO YOUR PERSONAL INFORMATION?
WoolLand AS does not sell personal data to third parties, nor do we exchange or forward this information with third parties. Outsiders can only gain access to this information if they are to carry out certain services for us. In such cases, strict agreements must be entered into to protect information security.
Examples of third parties we have an agreement with that will gain access to personal data are our providers of payment services (Klarna and Paypal), the provider of the platform for the online store (Episerver) and the provider of database tools for the WoolLand customer database (Mailchimp).
HOW DO WE PROTECT THE PERSONAL INFORMATION SITE?
The personal information about you is only stored with us or with suppliers who have signed a data processing agreement with us. The data processing agreement regulates how personal data about our customers must be stored, protected and used. We only use reputable suppliers who take security seriously.
WHAT RIGHTS DO YOU HAVE?
It is important that the information we have about them is correct and up-to-date. If you discover an error, we encourage you to contact us so that the information can be corrected. You can also contact us if you want prior consent and/or information that you are to be deleted. We will not store personal data beyond what is necessary for the necessity of the processing and the statutory obligations we have.
You have access to your member information at My Account: https://eu.woolland.com/my-profile/
Contact us at support@woolland.com if you have questions about personal data we have stored or if you wish to delete the personal data we have stored about you.
IMPLEMENTATION OF CHANGES
We may periodically update this privacy policy to reflect any changes to the site or to our site policies. In the event of significant changes, we will inform separately in the affected services.